You spent £80 to £250 winning each new patient. Bringing one back costs the price of an SMS. These retention campaigns run on lists you upload, so a single booked treatment turns into a year of repeat revenue instead of a one-off.
Three steps from kick-off to live. We do most of the heavy lifting; you stay focused on patients.
You export the list from your booking software: lapsed at 90 days, dormant at 180 days, recent Botox patients due a cycle reminder, a seasonal cohort, a course-end upsell list. Drop it into ResoClinx as a CSV. From there it is hands-off. The campaign runs across SMS, email and WhatsApp on the schedule and tone you set.
A blanket newsletter gets ignored. Each list runs its own sequence instead: lapsed-patient win-back, post-treatment review request, treatment-cycle reminder, pre-summer skin prep, pre-Christmas tweakments, birthday and anniversary touchpoints. We set your tone of voice during onboarding so every message sounds like your clinic, not a robot.
The moment a patient replies, automation steps back and your team steps in. The sequence pauses and the conversation drops into your unified inbox. When she books a consultation, the qualified booking hands off with full context, so your team picks it up warm and schedules it in your existing booking software. You keep the diary. ResoClinx just fills it.
Three outcomes you should expect inside the first ninety days.
A patient who books once is a transaction. A patient who comes back every 4 months is £1,200 a year, every year, for as long as you keep her. Cycle-based win-back compounds while mass discount blasts decay.
You get the moves that actually work: cycle reminders on lists you upload, treatment-specific win-back, loyalty perks tied to milestones. You skip the moves that quietly cheapen your brand: mass discount blasts and generic newsletters.
Each message is one-to-one, sent on the channel she prefers, and references the treatment she actually had. Newsletters are noise. This is signal. Patients reply because the message is genuinely for them.
ResoClinx works alongside your practice management system, not instead of it. Your existing Pabau or Fresha calendar, your existing patient records, your existing comms tools all keep working. We sit in front, capture the enquiry, and hand the booking back.
Google Calendar 
WhatsApp Business 
Google Business Profile 
Trustpilot 
Resend You do not buy this in pieces. Lead capture, AI receptionist, follow-up and your agent-ready website all work as one operating system, sitting in front of the tools you already run. Want to see where you are losing enquiries today? Start with a free website audit.
It is software that automates the messages, offers and re-booking prompts that bring patients back for repeat treatments. ResoClinx runs those campaigns for you on lists you upload from your existing booking software, so the patients you already won keep coming back instead of drifting off.
Retention is the part of engagement that pays your bills. Engagement is the broad category: every touchpoint with a patient. Retention is the narrow, money-making slice: stopping churn and driving repeat visits. If you only systemise one, systemise retention.
It depends entirely on whether you run a system. Clinics without one often see only 30 to 40% of patients return within 12 months. Clinics with proper cycle-based win-back campaigns often see 60 to 75%. At aesthetic price points, closing that gap pays for the system many times over.
No, and that is deliberate. ResoClinx does not plug into your booking software, so it never touches treatment histories, course progress or session counts. You stay in control: export the list you want (lapsed, dormant, treatment-cycle cohort, course-end), upload it as a CSV, and ResoClinx runs the campaign on it. Your patient record stays in your existing system.
No. A newsletter blasts the same thing to everyone and gets ignored. These campaigns are one-to-one, sent on the channel each patient actually prefers (SMS, email or WhatsApp), with copy written for the cohort she sits in. Newsletters are noise. This is signal, which is why patients reply.
Get a free website audit. We will show you where your clinic is leaking enquiries and what a self-operating front desk looks like for you.