Who we are
ResoClinx is the data controller for personal data collected through resoclinx.com and the ResoClinx platform. For all data requests contact contact@resoclinx.com.
What data we collect
From website visitors: Name, email, phone, business name, IP address, browser type, pages visited and referring source. Collected when you book a call or email us. There is no form on this site that collects anything else, and there is no lead magnet or download behind a form.
From clients (paying customers): Business contact details, billing information, integration credentials (encrypted), team member logins, service lists, calendar data, and the enquiry data we process on your behalf as a data processor.
From your customers and patients (processed on your behalf): Name, contact details, enquiry content, call records, text messages sent through the follow-up system, and booking records.
Lawful basis for processing
- Contract performance for delivering the service to paying clients.
- Legitimate interest for replying to an enquiry you have made.
- Consent for cookies, marketing emails, and any optional data collection.
- Data processor agreement with each client for processing their customers' data.
How long we store data
- Enquiries that do not become clients: 24 months from last contact, then deleted.
- Active client data: for the duration of the contract plus 6 months for billing reconciliation.
- Enquiry data processed on a client's behalf: per that client's retention policy, default 24 months.
- Call records: 12 months unless the client configures otherwise.
Third-party processors we use
- Cloudflare (UK, EU, US) for hosting and DDoS protection.
- Resend for transactional email delivery.
- Twilio for SMS and voice.
- Stripe for payment processing.
- GoHighLevel (HighLevel) for CRM and platform infrastructure.
- Google for Business Profile and review integration only, where the client has authorised it.
All processors are bound by data processing agreements and operate under appropriate safeguards for international transfers.
Your rights
Under GDPR you have the right to:
- Access the data we hold on you.
- Rectify inaccurate data.
- Erase data (subject to lawful retention requirements).
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time.
- Lodge a complaint with the UK ICO or your local supervisory authority.
To exercise any right, email contact@resoclinx.com. We respond within 30 days.
Cookies
This site sets essential cookies for basic functionality and uses Google Analytics to count visits, with IP anonymisation on. It sets no advertising or cross-site tracking cookies, and there is no consent banner because there is nothing behind one to consent to. If you would rather not be counted at all, any browser-level tracking blocker will stop it, and we do not attempt to work around one.
Changes to this policy
We update this policy when our processing changes. Significant changes are notified by email to active clients. The last updated date at the top reflects the most recent revision.