What's included
Follow-up you never have to remember
Most enquiries do not die because the answer was wrong. They die because nobody went back a second time.
The problem
One contact and forget is how enquiries die
Somebody asks about a treatment, gets an answer, and says they will think about it. That is not a no. It is the normal middle of a decision that costs a few hundred pounds and takes a fortnight.
But reception is busy, the enquiry drops off the top of the inbox, and nobody goes back. Two weeks later that person books somewhere that did go back. Nothing was wrong with the answer or the price.
How it works
How it actually works
The enquiry lands
From the website, a missed call, a form or a message. It goes into one place rather than four.
Follow-up starts immediately
Not when somebody gets round to it. The first contact goes out while they are still on their phone.
It keeps going until they answer
Spaced out over days, not hammered in an afternoon. It stops the moment they book, reply properly, or ask it to.
The point of it
What it does for you
You stop losing the people who were nearly there. This is usually the single biggest change of the six, because it works on enquiries you are already paying to generate.
- Chases every enquiry, not just the memorable ones
- Keeps going for as long as it takes
- Stops instantly when they book or opt out
- Nothing for anyone to remember or tick off
Where this sits
It is not sold separately.
This is one of six things in one package at £297 a month. There is no upgrade tier and no add-on menu, so there is nothing to work out and nothing to be moved onto in six months.
Questions
What people ask about this one.
Will it annoy people?
It is spaced out and it stops the moment somebody books or asks it to. The alternative is not a gentler follow-up, it is no follow-up, and no follow-up is what loses the booking.
Can I see what it is sending?
Yes, and you approve the wording before it goes live. It should sound like your clinic, not like software.
Does it work on old enquiries?
It can. A reactivation run across enquiries from the last twelve months is often worth more than anything else in the first month.
What if someone replies?
The sequence stops and the conversation lands in your inbox as a normal thread. Nothing keeps firing at somebody who is already talking to you.
Thirty minutes, and you will know if it is worth it.
No obligation, and nothing to pay to have the conversation.