What's included
A review funnel that runs itself
People mean to leave you a review and then they forget. Every happy patient gets asked automatically, at the right moment, and anyone unhappy reaches you first.
The problem
Reviews are the one thing you cannot buy
Nobody chooses a clinic on the strength of its homepage. They read the reviews, count them, and check the date on the most recent one. A five-star rating from eleven people two years ago reads worse than four point six from two hundred last month.
Almost every clinic knows this and almost none of them ask, because asking is awkward and reception has eleven other things to do. So the only people who leave reviews unprompted are the ones with a complaint.
How it works
How it actually works
The appointment finishes
The request goes out a set time afterwards, when they are still pleased and not yet busy. Timing does most of the work here.
Happy ones go straight to Google
One tap, no account hunting, no form. The easier it is, the more of them finish it.
Unhappy ones come to you first
They get a private route to tell you what went wrong. You get the chance to fix it before it becomes a public star rating.
The point of it
What it does for you
The count goes up steadily, the average holds, and the most recent review is always recent. That combination is what moves you in the map pack, and it is what a patient is actually reading.
- Asks every patient, not just the ones reception liked
- Catches problems before the star rating does
- Runs from your existing patient list, not just new enquiries
- No account for the patient to create
Where this sits
It is not sold separately.
This is one of six things in one package at £297 a month. There is no upgrade tier and no add-on menu, so there is nothing to work out and nothing to be moved onto in six months.
Questions
What people ask about this one.
Is filtering out unhappy patients allowed?
Nobody is filtered out. Everybody is asked, and everybody can leave a public review if they want to. What changes is that unhappy people are offered a direct line to you first, which most take because it is more likely to fix their actual problem.
Will it ask the same person twice?
No. Once somebody has been asked, they are not asked again, whatever else they book.
Can it run on patients I already have?
Yes, and that is usually the fastest win. A one-off ask across an existing list of a few hundred people tends to move the count more in a fortnight than new patients do in a year.
What about other review sites?
Google first, because it is what feeds the map and what people actually read. If your niche has a second site that matters, tell me on the call.
Thirty minutes, and you will know if it is worth it.
No obligation, and nothing to pay to have the conversation.