1. The service
ResoClinx provides a software platform and associated managed services for aesthetic clinics, including AI receptionist, voice agent, WhatsApp chatbot, lead capture, automated follow-up, retention, referrals, review management, GBP optimisation, and (on the Engine Room plan) paid ads management.
2. Plans and pricing
- Front Desk Plan: £297 per month. No setup fee. Monthly rolling — cancel any time after month 1.
- Architect Plan: £497 per month. No setup fee. Includes the agent-ready website, which ResoClinx designs, hosts and manages. Runs on a 24-month minimum term.
- Engine Room Plan: £697 per month. No setup fee. Includes the agent-ready website (designed, hosted and managed by ResoClinx) plus managed Google, Meta and Instagram advertising; ad spend is paid by you directly to the platforms. Runs on a 24-month minimum term.
Onboarding is included free on every tier. Monthly fees are billed in advance.
3. Payment terms
Payment is by card via Stripe, billed monthly in advance. Late payments after 14 days result in service suspension. Suspended accounts are reactivated on payment within 30 days, otherwise the account is closed and data exported per Section 7.
4. Cancellation, minimum term and website ownership
Front Desk is monthly rolling and may be cancelled by either party with 30 days written notice to contact@resoclinx.com. The final monthly invoice is due in full.
The Architect and Engine Room plans include a website that ResoClinx designs, hosts and manages on its own infrastructure, and run on a 24-month minimum term. Your domain name remains yours at all times. If you cancel before the 24-month term completes, ResoClinx will repoint your domain to your previous website (or release the domain to you) and the ResoClinx-built website is not transferred. On completion of the 24-month term, the website is transferred to you on request. The 30-day money-back guarantee in month 1 applies to all plans.
5. Service availability
We target 99.5% uptime for the platform. Scheduled maintenance is communicated in advance. We are not liable for downtime caused by third-party providers (Twilio, OpenAI, Anthropic, Cloudflare, GoHighLevel, Stripe, Google, Meta).
6. Ad spend (Engine Room plan)
On the Engine Room plan, ResoClinx manages ad campaigns on Google, Meta, and Instagram. Ad spend is paid by you directly to those platforms, not to ResoClinx. We do not mark up ad spend.
7. Data ownership
You own all data: leads, recordings, messages, patient information, photos, and analytics. ResoClinx is the data processor, you are the data controller. On termination, we provide a full export in a standard format within 14 days. After 30 days, all your data is deleted from our systems unless you request retention in writing.
8. Intellectual property
ResoClinx retains all rights to the platform, software, scripts, methodologies (S.E.L.F Method, R6 Framework), and the AI Growth Engine book content. You retain rights to your brand, content, and patient data.
9. Acceptable use
You agree not to use the platform for unlawful purposes, spam, harassment, or anything that breaches the terms of integrated third parties (WhatsApp Business Policy, Google Ads Policy, Meta Ads Policy, telecom regulations).
10. Limitation of liability
To the maximum extent permitted by law, ResoClinx's total liability is limited to fees paid by you in the 12 months preceding the claim. We are not liable for indirect, consequential, or loss-of-profit damages.
11. Changes to these terms
We may update these terms with 30 days written notice to active clients. Continued use after the notice period constitutes acceptance.
12. Governing law
These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact
For all legal and contractual matters: contact@resoclinx.com.