1. The service
Resoclinx designs, builds, hosts and maintains a website for your business, and provides the systems that sit around it: missed-call text-back, a review request pipeline, automated follow-up for enquiries, a shared inbox for your messaging channels, a dedicated business telephone number, on-page search optimisation, campaign sending and monthly reporting.
Resoclinx does not provide practice-management, booking, patient-records or clinical software, and does not manage advertising spend on your behalf.
2. Price
- The fee is £297 a month, billed monthly in advance.
- There is no build fee and no onboarding fee. The cost of building the website is carried across the monthly fee.
- There is no minimum term. You may cancel at any time after the first month.
- Resoclinx is not registered for VAT, so no VAT is charged or added.
There is one plan. Any work outside the description in Section 1 is quoted separately in writing before it is started, and is never added to your monthly fee without your written agreement.
3. Payment
The first month is payable before work begins. That is the only payment due at the start: there is no build fee and no onboarding fee on top of it. Thereafter payment is by card via Stripe, billed monthly in advance on the anniversary of your start date. If a payment fails, we will contact you and retry. Service may be suspended if an invoice remains unpaid 14 days after it was due. A suspended account is reactivated on payment within 30 days; after 30 days the account is closed and your data is exported to you under Section 6.
4. Cancellation
You may cancel at any time after the first month by writing to contact@resoclinx.com. There is no notice period and no cancellation fee. Your service continues to the end of the period you have paid for, and is not billed again. Months already paid are not refunded.
Resoclinx may also end the agreement, for any reason, on 30 days written notice. In that case we will not bill you again and we will help you move the site elsewhere.
5. The website: hosting, ownership and what happens if you leave
This clause is the one most worth reading, so it is stated plainly rather than summarised.
You are paying for a working, hosted website, not buying the code. The site runs on infrastructure operated by Resoclinx. That is what makes it possible to build it without charging a build fee up front.
- Your domain name is yours and is registered in your name at all times. It is never held by Resoclinx as security.
- Your content is yours: your text, your photographs, your logo, your reviews, your customer and enquiry data.
- Your telephone number is yours. If a number is provisioned for you by Resoclinx, we will port it out to any provider you choose on request.
- If you stop paying, the website stops being served. We will point your domain back to whatever site you had before, or release it as you direct, on request.
- You may buy the website outright after 3 months for a one-off fee of £1,000. On payment we transfer the full source code to you and it will run on any standard host. The automation and the telephone system are third-party services in Resoclinx accounts and do not transfer; we will help you set up your own equivalents.
Before we take a site down for non-payment we will always contact you first and give you the opportunity to buy it out under the clause above.
6. Your data
You own all of it: enquiries, messages, call records, customer information, photographs and analytics. Resoclinx is the data processor and you are the data controller. On termination we provide a full export in a standard format within 14 days of your request. Your data is deleted from our systems 30 days after termination unless you ask us in writing to keep it. See the privacy policy for how it is handled while the agreement is running.
7. Service availability
We target 99.5% availability for hosted websites. Scheduled maintenance is communicated in advance. We are not liable for interruptions caused by third-party providers, including Cloudflare, Twilio, Stripe, GoHighLevel and Google.
8. Your responsibilities
You are responsible for the accuracy and legality of what you ask us to publish, including any claim made about a treatment or a qualification, and for holding any registration, licence or insurance your work requires. We will raise it with you if something looks like it breaches an advertising rule, but the final responsibility for your own advertising is yours.
You agree not to use the services for unlawful purposes, unsolicited bulk messaging, or anything breaching the terms of the third-party services involved, including telecoms regulations and Google's policies.
9. Intellectual property
Resoclinx retains rights to its own platform code, tooling and internal systems. You retain rights to your brand, your content and your data. On a buy-out under Section 5, rights to the source code of your specific website transfer to you.
10. Limitation of liability
To the maximum extent permitted by law, Resoclinx's total liability is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect or consequential loss, or for loss of profit. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.
11. Changes to these terms
We may update these terms on 30 days written notice to active clients. If you do not accept a change you may cancel under Section 4, which requires no notice and costs nothing.
12. Governing law
These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact
For all legal and contractual matters: contact@resoclinx.com.