What's included
A business number, not your mobile
Your personal number is not a business asset. A proper business line rings where you want it, logs every call, and stays with the clinic when staff change.
The problem
Whose number is on the Google listing?
In a lot of small clinics it is the owner's mobile, or a receptionist's. That works until the receptionist leaves, or until you want an evening, or until you sell and discover the business's phone number belongs to somebody who no longer works there.
It also means no record. Nobody can tell you how many calls came in last month, how many were missed, or which ones turned into appointments, because the evidence is scattered across personal handsets.
How it works
How it actually works
A number that belongs to the clinic
Local to your area. It goes on the site, the Google listing and the door, and it stays with the business.
It rings wherever you say
Your mobile, reception, or both. Nobody has to hand out a personal number to make that work.
Every call is logged
Against the patient, alongside their texts and messages, so the history is in one place and the missed ones are visible.
The point of it
What it does for you
You get your personal number back, the clinic gets an asset it keeps, and for the first time you can see how many calls you are actually getting and how many you are missing.
- Rings your mobile without giving out your mobile
- Stays with the clinic when staff change
- Every call logged against the patient record
- Feeds the missed-call text back automatically
Where this sits
It is not sold separately.
This is one of six things in one package at £297 a month. There is no upgrade tier and no add-on menu, so there is nothing to work out and nothing to be moved onto in six months.
Questions
What people ask about this one.
Can I keep my existing number?
Usually, yes. Porting an existing number takes a few weeks and is worth doing if it is already on your Google listing and printed material.
Is it a mobile or a landline number?
A local landline number for your area, which reads as more established on a listing. It still rings your mobile.
What happens to the number if I cancel?
If you ported an existing number in, it is yours and you take it with you. A number issued as part of the package does not transfer, and I will say so plainly before you put it on anything printed.
Can we have more than one?
Yes, and it is worth it if you have more than one location, because it lets you see which site is generating the calls.
Thirty minutes, and you will know if it is worth it.
No obligation, and nothing to pay to have the conversation.