The seven clinics I still work with

What I cannot prove

I cannot show you their books. The clinics I work with are independent businesses. Their turnover is their business, not mine to publish, and any agency showing you a wall of client revenue figures either has unusual permission or is making them up.

I cannot show you an enquiry count. Their patient records come into my system from their own practice software, so the numbers in there are mostly existing patients rather than new enquiries I brought in. I could quote you a big total. It would not mean what it appeared to mean, so I am not going to.

I cannot show you a before and after for most of them. The "before" was never measured, because nobody was measuring anything. That is usually the whole problem.

And they knew me first. All seven were franchisees in the group I built. They are not strangers who found me through an advert. You should know that before you weigh anything else on this page.

What I can prove

Seven clinics. All paying, every month, on active subscriptions.

Four of them have been with me six months or more. The longest is coming up on two and a half years. Three joined in the last couple of months.

Here is why I think that table is worth more than a testimonial.

Ask any clinic owner how long they have stayed with a marketing agency. The usual answer is three or four months, and it is usually not because the work was bad. It is because the money ran out and the retainer was the easiest thing to cancel.

These are people who have known me for years, who have seen exactly what I do and how well I do it, and who have no loyalty obligation to me whatsoever since I sold the business. They keep paying anyway. If the work did not hold up, they of all people would know.

What is actually running

Automated review requests, fed from each clinic's own practice software, across all seven. Follow-up sequences on enquiries. Websites, for the ones who have taken that.

That is a real integration doing a real job every day. I have deliberately not attached a number to it, for the reason above.

One story, in full

I can tell you one properly, with the figures, because it is the clinic whose numbers I know best. She has asked me not to use her name, which I would rather respect than have a logo for this page.

A two-staff clinic in Reading. Open ten years. Turning over about £12,000 a month, and the owner genuinely thought she might have to close.

She was not short of a website and she was not bad at her job. She was getting somewhere around ten calls a day. Some of them rang out to a voicemail nobody ever left a message on. The rest depended on whoever happened to pick up, and on that person remembering to try again later.

We fixed the follow-up first. Landing pages with automation behind them, so an enquiry got a reply immediately. Patients booked their own callback slot, so when reception rang, they were expected rather than ambushed. And reception got a script with one rule at the top of it: never quote a price on the phone. Get her in the door. The clinician closes the price in the room.

Within about eight months she was turning over roughly £30,000 a month. Two and a half times what she started with, with the same two staff and the same treatment list.

The website came afterwards. We rebuilt it properly, much later, and it is now bringing more enquiries in for the follow-up to catch. That order matters. The automation did not create demand. It stopped her wasting the demand she already had.

What I would say if you pushed me on it: four things changed at once in that first stage, so I cannot tell you which one did what. The revenue figure is hers and it is what she told me. I have not audited her accounts and I would not expect you to take it as though I had.

The whole story, including the four reasons not to read too much into it →

Two of them agreed to go on record

Most of the seven would rather I kept their numbers to myself, and I do. Two said I could show you.

Hounslow. When she came to us she had 145 Google reviews. Within three months she had 445.

Before · 145 reviews

After · 445 reviews

We did not buy them or fake them. We emailed her existing patients and asked, and then we followed up. Unhappy patients leave reviews on their own. Happy ones almost never do, unless somebody asks them properly. Nobody had ever asked.

"We kept our old EMR system, but added Resoclinx. Now our phones are answered 24/7, and our Google profile ranks at the top of local search."

Clinic owner, Hounslow

Derby. Kam moved to a new part of Derby, and at the new site the phone had gone quiet. No calls, no leads coming through.

We put her on the software, optimised her Google profile and got her clinic listed across the directories. The leads came back.

"Agencies quoted us £1,500 a month just for ads and Google Business Profile. Resoclinx does all this in one system."

Kam, Derby

That is two clinics, in their words. The other five are still paying every month, which is the part I trust most.

What I would rather you did

Do not take my word for any of it. Take the ten rules in the guide, apply them yourself, and see whether your own diary moves.

If it does, you know the thinking works. Whether you then want me to run it for you is a much easier conversation to have afterwards.